I received the winch -in what I thought was record time -from Australia, all the way to Vancouver Island, Canada. The winch is a heavy and quality constructed item. Installation was quite straightforward with quality accessories included except for a bracket (missing?) for the solenoid box to attach to the trailer. I had to fabricate something for that, which required replacing the screws that hold the thing together with longer ones that then went through a fabricated bracket. A few more details on installation would be helpful. I was impressed by the generous amount of wire included in the kit, and the fact that it was actually copper. Now I’m looking forward to the season and putting this thing to work instead of me.
I bought 2 of the 20k tow truck winches to replace the winches on both my roll-off trailers. The factory winches were smittybilt 17.5k winches, and while they never failed on me, they weren’t properly suited to the task and work I put them through. The Sherpa Tow truck winch is much better suited to the work I do. They spool faster and pull heavier than the smittybilts. I am very satisfied with my purchase. The fit and finish of these winches is fantastic, and they arrived very quickly, especially considering how far they traveled.
Well built, strong, quiet - use it to lift my dingy and motor on top of my boat with ease. The remote control is excellent. Only complaint is would prefer stainless steel bolts on unit to make it perfectly conducive to salt water environments. Seeing it functioning submerged in salt water in the youtube video had sold me on the product. I changed the bolts to stainless and think it will last for years!!!!
Great looking, very strong, arrived to Canada from Australia with no problems. I would highly recommend this product as well as the company.
Thx Serpa for a great product designed for a boat application.